I’ve been very lucky in my career to experience some really great leadership as well as some truly terrible leadership. I believe both help you grow if you see them as learning opportunities and embrace a growth mindset. There is always something to learn whether it be things you would like to model or things you definitely do not want to model. I also know that as important as leadership is to me, I’ve not always shown up as the best leader in all situations. I’ve also read things from people like Gary V about the importance of hiring slow and firing fast. While that may be great advice, wow is it hard!!! After 20+ years of experience either being led or as a leader, here is my top 5.
#5 – Honesty
Sometimes being honest is really hard. I have at times struggled with the hard truths, sharing things that people may not want to hear and that may cause uncomfortable situations. As a young leader I wanted to avoid this and felt like “kindness” was how I would avoid these conversations. What I’ve come to appreciate and learn is that kindness is found in the honesty, even if it’s a hard and uncomfortable truth. And although my truth may not be the person you are leadings truth. It is most valuable for all parties to share it and be open and honest about performance and other challenging conversations. The only time better than yesterday to have these conversations is today. Being honest is being kind if you do it right!
#4 – Be mindful of what you tolerate
There is a saying, that the fastest way to cause a great employee to disengage is to allow a bad employee to get by with bad behavior. I’ve experienced this first hand as a leader and as an employee. The longer we make excuses for bad behavior or experience excuses made for bad behavior, the harder it is to build and nurture a great culture. I’ve found it’s extremely important to confront bad behavior early and often. Set a standard that this is not welcomed or tolerated. It will be difficult at times but will pay off in the long run!
#3 – Every team member is different
One thing I really love about sports, both playing them growing up but also coaching them as my kids grew up is that every person is different. This makes leadership hard but always extremely rewarding. What drives, encourages, engages or motivates one person may be very different from the next. Lazy leadership misses this fact and doesn’t care to take into account that each person has their own needs, desires and goals. As leaders we must know our teams, our associates as people. What makes them tick, what drives them and really work to understand these things so that we can show up in way that is best for them.
#2 – Intimidation is OUT
For a long time leaders would often lead out of fear or intimidation tactics. It was the hammer vs. nail approach. The leader was the hammer and the employee was the nail. Those days are long gone and leaders and organizations that fail to pivot will find themselves in a very tough spot soon if not already. Todays job market is extremely tight, top talent has so many options for employment. With remote work becoming more of the norm, even location restrictions are a thing of the past. Leaders that can embrace leading in an engaging and supportive way. By facing situations with curiosity and supporting team members as people helping them to grow and reach their own goals will find a much more trusting and engaged workforce. This leads to lower turnover, higher productivity and overall more business success.
#1 – Integrity
Integrity is defined as “the quality of being honest and having strong moral principles; moral uprightness.” This shows up in many different ways in the workplace. One way that I’ve experienced this many times is showing up the same way in meetings no matter who is in attendance. If it’s the board, the CEO, your boss, your peers or your employees you are the same person with the same message. I’ve experienced leaders playing the political game that is always felt by the organization as a whole. Also, personal conduct matters. Who you are in the office, outside the office and everywhere in between should be an accurate and consistent version of who you are. Similarly, holding people to different standards than you hold yourself to or that senior leaders are held to is a road to failure. No person should is every so important that they get by with low integrity behavior.
I share all of these because leadership is something I am very passionate about and find great joy in while constantly learning and growing. Helping others and an organizations mission to succeed, grow and prosper is something I find as a calling. All of the above can be areas of failure, all of the above will go through seasons but if we learned anything from “Good to Great” and the history lessons of business, it’s that leadership and embracing the value of it along with a growth mindset is required for long term success. It takes real leadership to focus on these things at ALL levels of an organization to truly make a difference. People are often afraid to speak up, afraid to share their truth and their experiences. Create a culture where that is expected and rewarded where people feel safe. It’s been well documented that culture eats strategy for breakfast. And culture starts with and ends with LEADERSHIP.